For the controllers, the estimated time for completing the order is 1 to7 weeks, after which the controller will be sent. However, if a component is not available (e.g. the frontshell is missing or there are many orders), Rocket Games reserves the right to extend this time. In this situation, the customer should be informed of the possible delay and be able to change the configuration. Other orders (sticks, cables, accessories) will be processed within 5 working days + shipping time.
The following components of the goods are covered by the 2-year warranty:
- Lacquer on the controller
- Buttons on the controller
- Smart Triggers
- Smart Pumpers
- Rocket sticks are excluded from the warranty (the drift of the controller stick is covered by the manufacturer's warranty for up to 90 days from the day of delivery)
- Rocket Paddles
- The warranty does not cover mechanical damage or damage caused by incorrect use of the product, especially if the controller has been hit, thrown or pressed excessively.
10.3 Warranty for modified controllers sent in by customers
The following components of the goods are covered by the 2-year warranty:
- Lacquer on the controller
- Buttons on the controller
- Smart Triggers
- Smart Pumpers
- Rocket Paddles
- The warranty does not cover mechanical damage or damage caused by incorrect use of the product, especially if the controller has been hit, thrown or pressed excessively.
- No warranty for the delivered controller by the customer
The repair form can be found at this link.
CONTROLLERS WITHOUT INFORMATION SUCH AS INVOICE NUMBER/ADDRESS/E-MAIL WILL NOT BE REPAIRED!
The time for checking the complaint is a maximum of 14 days, after which the repair time is also a maximum of 15 days.
After the repair, the controller will be sent to the address stated on the invoice. If the address is to be changed, appropriate information should be included in the package.
Unfortunately, this option is not available for controllers from the configurator. Each controller is custom-built, so the purchased goods cannot be returned. Prefabricated controllers can be returned within 14 days without damage, dirt or visible wear. The return must be discussed with support.
The patterns may differ slightly from the patterns on the website - the reason is that they are applied using hydrographics/technology. In this case, the pattern depends on the application of the film on the controller. For panels with uniform colors, the color may differ slightly from the color on the website.
The order can no longer be canceled from the status report ''in production''.
You can find the programming instructions under Downloads or link here.
With digital triggers and digital bumpers, the entire mechanism for the function of a button is swapped from the analog to the digital mechanism. This means that these buttons function as a quick, short click (like a mouse click).
These buttons are characterized by a short click distance and a characteristic sound. They reduce reaction time and are therefore perfect for shooter games. However, this solution is not recommended for car games because it works as "full throttle" or nothing.
With the express delivery option, your order will be dispatched within 72 hours on working days.
To register a repair, use the RepairPortal.
For EU customers we have a parcel service, so you do not have to worry about the customs documents, we do this for you. This service is only for repairs within the warranty period.