1. general points

1.1 The General Terms and Conditions (GTC) govern all services and business relationships between Rocket Games AG(rocket-games.ch) and its customers.

1.2 All correspondence shall be sent via the customer service department:
Address: Glattalstrasse 501, 8153 Rümlang, Switzerland

Online chat or e-mail: support@rocket-games.ch

 

2. offer

2.1 The offer of rocket-games.ch is aimed at:

  • Customers aged 18 and over who have legal capacity.
  • Persons resident in Switzerland, the Principality of Liechtenstein or the EU.

2.2 The offer is non-binding. A purchase contract only comes into being through:

  • Shipping confirmation or
  • Confirmation of readiness for collection.

Rocket Games reserves the right:

  • orders in excess of normal household quantities.
  • cancel orders despite order confirmation if items are not available.

3. order and delivery

3.1 Orders are possible:

Cancellations are made if an item is not available. Claims for compensation cannot be asserted.

3.2 Delivery periods:

  • Delivery times are not binding and are for guidance only.
  • In the event of delays in delivery of more than 14 days, the customer may withdraw from the contract following written notification.
  • No right of withdrawal for individually configured controllers.

3.3 Partial deliveries:
Rocket Games is entitled to deliver orders in parts. Cancellation of the entire order is excluded in the case of partial deliveries.

3.4 Terms of delivery:

  • Delivery to Switzerland, Germany, Austria, Liechtenstein and the EU.
  • Delivery is made to the kerbside/post box.
  • Optionally, a transport guarantee can be taken out for a fee to cover transport damage.

3.5 Pick-up service is offered.

3.6 The customer must:

  • Check delivered goods immediately for correctness, completeness and intactness.
  • Report any damage within 5 days of delivery at the latest.

In case of complaints:

  • Store in the original packaging.
  • Packaging may only be disposed of after written approval.

4. prices

4.1 Rocket Games reserves the right to change prices at any time. The price published at the time of the order shall apply. Subsequent changes are not applicable retroactively.

4.2 Prices and tax regulations:

  • All prices within Switzerland and the European Union (EU) include value added tax (VAT).
  • Outside the EU, prices are quoted without VAT.
    Note: Deliveries outside the EU may be subject to additional import duties, taxes and fees, which must be borne by the customer.

4.3 Incidental costs:

  • Shipping costs, transport guarantee and other additional costs are not included in the price and are shown separately.

4.4 Prices are subject to changes, errors and misprints.

5 Payment and retention of title

5.1 Means of payment:
The available payment methods are indicated on the website. Rocket Games reserves the right to

  • exclude payment methods in general or for individual customers.
  • charge surcharges for certain payment methods.
  • carry out credit checks and forward data to third parties.

Invoice: Payment within 10 days without deduction. In the case of returns, the invoice amount will be adjusted by arrangement.

5.2 Reminder fees:

  • 2nd and last reminder: CHF 20 fee.
  • Unsuccessful dunning process: Handover to debt collection company with additional costs (up to 15 % annual interest and processing fees).

5.3 Credit/debit card payments:

  • Debited when order is placed.
  • In the case of prepayment, the order will only be processed after receipt of payment.

5.4 Retention of title:

  • Goods remain the property of Rocket Games until the full amount has been paid.

6 Returns, cancellations, warranty and repairs

6.1 Returns:

  • No general right of return or exchange.
  • Returns are only possible after written authorization within 14 calendar days.
  • Conditions:
    • Goods must be unused, in their original packaging and complete.
    • Return shipment at the customer's expense and risk.
  • Refunds are made without shipping costs and deducted fees my purchase and refund fees (at 3.8% PayPal fee each).

6.2 Defective devices:

  • Defects must be reported to customer service.
  • Returns are at your own expense.
  • In the event of damage not covered by the warranty (e.g. own fault), a cost estimate will be drawn up.

6.3 Warranty:

  • Minimum warranty for new appliances: 2 years.
  • Warranty includes:
    • Repair or replacement by the manufacturer.
    • No liability for indirect or consequential damages.
  • Warranty excludes:
    • Mechanical damage, improper use, wearing parts e.g. original sticks.

7. liability

Rocket Games is only liable for damages caused by willful misconduct or gross negligence. Liability for indirect damages and consequential damages resulting from the use, malfunction or loss of performance of the product is excluded.

In addition, the following exclusions of liability apply:

  • Normal wear and tear: Damage caused by normal use, wear and tear and/or ageing, as well as faults resulting from these causes.
  • Intentional or negligent damage to the product by the user, such as improper use, dropping, throwing or other improper handling.
  • Excessive or unreasonable use of the product, e.g. in the context of commercial use.
  • Use in unsuitable environments: Damage due to contact with liquids, moisture or chemicals.
  • Manipulation or modifications: This includes attempts to open, disassemble, modify, customize or independently repair the product.
  • Extreme conditions: Use of the product under extreme temperatures or other exceptional conditions.
  • Faulty power supply: Damage caused by charging the product via unauthorized sockets or power cables, faulty power cables or cables that exceed the permissible values of the product.
  • Electrical damage: Damage caused by overvoltage, lightning or other external power sources.
  • Cosmetic changes: Scratches, dents or other visual changes to the product compared to its original condition.

8. data protection

8.1 Principles:

  • Processing of personal data in accordance with Swiss data protection law and EU GDPR.
  • Data security is guaranteed by the hosting provider.

8.2 Use of data:

  • Data can be analyzed for marketing purposes.
  • Forwarding to affiliated companies and advertising partners is possible.

8.3 Storage:

  • Data is stored for 10 years.

10. special regulations for modified controllers

10.1 Right of withdrawal:
No right of withdrawal for individually configured controllers.

10.2 Scope of warranty:

  • Lacquer, buttons, digital triggers, digital bumpers: 2 years.
  • Drift with sticks original sticks: 90-day manufacturer's warranty.
  • Hall Effect: 2-year guarantee

10.3 Exclusions from warranty:

  • Damage due to improper use (throwing, impact, excessive pressure).
  • Manipulation or independent repair attempts.
  • Normal wear and cosmetic damage.

10.4 Shipping and production:

  • Individually configured controllers: dispatch within 30 days of order confirmation.
  • Preconfigured controllers: dispatch within 30 days of order.