Use of headsets and headphones

Using headsets and headphones at high volumes can lead to permanent hearing loss. Set the volume to a safe level. Loud noises may sound normal over time, but will damage your hearing. If you notice ringing or pain in your ears or only hear muffled voices, have your hearing checked immediately. The higher the volume, the faster your hearing can be damaged.

Handling lithium-ion batteries

Do not touch damaged or leaking lithium-ion batteries. If liquid leaks from the battery, stop using the product immediately and contact technical support. If the liquid comes into contact with your clothing, skin or eyes, immediately wipe the affected area with clean water and contact a doctor. The liquid from the battery can cause blindness.

Radio waves

Radio waves can affect electronic devices or medical devices (e.g. pacemakers), which can lead to malfunctions and injuries. If you use a pacemaker or other medical device, consult your doctor or the manufacturer of the device before using the wireless network functions (Bluetooth® and WLAN). The wireless network functions should not be used in the following locations: Areas where the use of wireless networks is prohibited, e.g. hospitals. Follow the regulations of medical facilities when using the console on their premises. Areas near fire alarms, automatic doors and other automatic equipment.

Magnets

This product contains magnets that may interfere with pacemakers, defibrillators and programmable shunt valves or other medical devices. Do not place this product near such medical devices or persons using such medical devices. Consult your doctor before using this product if you use such medical devices.

Security

This product has been designed with the highest safety precautions. However, improper use of electrical appliances may cause fire, electric shock or injury. Follow these guidelines to ensure accident-free operation.

Safety This product has been designed with the highest safety precautions. However, improper use of electrical appliances may cause fire, electric shock or injury. Follow these guidelines to ensure accident-free operation.

Safety This product has been designed with the highest safety precautions. However, improper use of electrical appliances may cause fire, electric shock or injury. Follow these guidelines to ensure accident-free operation.

Safety This product has been designed with the highest safety precautions. However, improper use of electrical appliances may cause fire, electric shock or injury.

Follow these guidelines to ensure accident-free operation. 3 Observe all warnings, precautions and instructions. 

If the device no longer functions normally, if you notice unusual noises or smells coming from it or if it becomes so hot that you can no longer touch it, stop using the product and disconnect all cables immediately. You should not play when you are tired or need to sleep. Using the vibration of the wireless controller ˎ If the wireless controller is placed on a flat surface, the vibration function of the wireless controller may cause it to fall during play, which may result in injury or malfunction.

Do not use the vibration or trigger effect function if you have any complaints or injuries to your bones, joints or the muscles in your hands or arms. If you have any complaints or injuries, you should not play any titles that use these functions unless they are deactivated for the controller. To (de)activate the features, select Settings > Accessories on the PS5™ console home screen. Risk of injury to small children Keep the product out of the reach of small children. Small children can swallow small parts or become entangled in the cables, which can lead to injuries, accidents or malfunctions. Volume

To protect your hearing: limit the time you use headsets or headphones at high volume.

Avoid increasing the volume to block out loud outside noises. ˎ Lower the volume if you can no longer hear nearby conversations. Use and handling Breaks ˎ Avoid using the console for too long. Take a 15-minute break every hour. 

You should not play when you are tired or need to sleep. 

Stop using the product as soon as you become tired or if you feel discomfort or pain in your hands or arms while using the wireless controller. If the symptoms persist, please consult a doctor.

If any of the following symptoms occur, stop using the console immediately. If the symptoms persist, please consult a doctor. - Dizziness, nausea, fatigue or symptoms similar to motion sickness - discomfort or pain in a particular part of the body, such as the eyes, ears, hands or arms.

Static

Discharge When using the headset or headphones in very dry air, a small and brief static discharge sometimes occurs on the ears. This is due to the static electricity that accumulates in the body. The discharge is not a malfunction of the headset or headphones.

Motion sensor

Observe the following points when using the motion sensor function of the wireless controller. If the controller collides with a person or object, it may cause injury or damage. 

Before using the motion sensor function, make sure that you have enough space to move around. ˎ Hold the wireless controller firmly so that it cannot slip out of your hand and cause damage or injury.

If you are using a wireless controller connected to the PS5 console via a USB cable, make sure that there is enough space for the cable so that it does not pose a danger to people or objects.

Light strip

Do not look directly into the light bar on the controller when it is flashing. Do not continue to use the product if the light stimulus causes discomfort or pain in or on the body. Installation and handling

Do not place the product on surfaces that are unstable, sloping or subject to vibrations. 

• Do not place the product on the floor or in a place where someone could trip over it.
• Make sure that no liquids or foreign objects get into the product. 
• Do not touch the product with wet hands. 
• Do not touch the product during a thunderstorm. Do not throw, drop or otherwise expose the product to strong vibrations.
• Do not stand on the product or place any objects on it. Do not touch the ports or insert any foreign objects into the product.
• Remove dust or foreign objects from connections with a dry cloth before connecting.
• Never disassemble the product or make any modifications to it.
• The product and its components are made of metal and plastic. When disposing of the product, please follow the local regulations for the proper disposal of such materials.

Follow the instructions below to prevent the product casing from being damaged or the colors from fading.

• Wipe the product with a soft, dry cloth. 
• Do not use insecticides or other volatile substances.
• Do not place materials containing rubber or vinyl on the housing of the product for long periods of time. 
• Do not use solvents or other chemicals. Do not clean the product with an impregnated cleaning cloth.

• Do not expose the product to high temperatures, high humidity or direct sunlight during operation, transportation or storage.
• Do not leave the product in the car with the windows closed, especially at high temperatures.
• Keep dust, smoke or steam away from the product.

If you are using the controller for the first time, you will need to pair it with your PS5 console.

1. switch on your console

2. connect the controller to your console using a USB-C cable.

3. press the (Home) button.

The controller switches on. After the light bar flashes, the player indicator light comes on.

Connect the controller to your PS5 console via a USB-C cable when your console is switched on or in sleep mode.

In sleep mode, the light bar on your controller flashes orange slowly. As soon as the charging process is complete, the light bar goes out.

• The controller must not be charged via adapters (iPhone, Samsung, etc.) on power sockets, only via USB-C cable on PS5, PC or charging stations suitable for the PS5 controller (input power 5 V ⎓ 1 500 mA). 

Notes 

You must first enable this function to charge the controller while the console is in sleep mode. Please refer to the PS5 user manual for details.

You can also charge the controller by connecting it to a computer or other USB device via the USB cable. Use a USB cable that complies with the USB standard. It may not be possible to charge the controller via some devices.

Safety instructions for the built-in battery:

- This product includes a rechargeable lithium-ion battery.

- Before using this product, read all instructions for handling and charging the battery and follow them carefully.

- Be extremely careful when handling the battery. Improper use can lead to fire and burns.

- The battery must not be opened, crushed, heated or burnt.

- Once fully charged, the battery must not remain connected to the charging source when the product is not in use.

- Dispose of used batteries in accordance with local laws and regulations.

• The controller must not be charged via adapters (iPhone, Samsung, etc.) on power sockets, only via USB-C cable on PS5, PC or charging stations suitable for the PS5 controller (input power 5 V ⎓ 1 500 mA). 

Battery life

• The service life of the battery is limited. Over time, the performance of the battery slowly decreases. The service life of the battery also depends on how it is stored, how it is used, the environment and other factors. 
• The charging process should take place in an environment with a temperature between 10 °C and 30 °C. In environments with deviating conditions, the charging process may be impaired under certain circumstances.
• The battery life may vary depending on the operating conditions and the environment.

When not in use

If the controller is not used for a long period of time, it should be fully charged at least once a year to ensure its performance.

Charge the controller with the original USB-C cable, the original cable has a (WakeUp mode).

To indicate that the controller is charging, the light bars on the controller should light up yellow. If not, this confirms that the controller is not charging. But then for what reasons?

In most cases, this is a charging error between the original USB cable and the front USB port of the PS5 or PC. In this case, your controller will not charge even after hours of use or when switched on.

This is a liability when we know that this charging mode is the one most frequently used by PlayStation players. You should know that in this situation two factors can be responsible for the error: the charging cable cord that is not suitable for charging or the front USB port is not properly powered.

 To update the firmware, use a Windows PC and the app [Firmware Updater for DualSense Wireless Controller].

Download firmware

For games such as Call of Duty, where the dead zone for the reverb effect stick can be set, it is advisable to ensure that the value is never set below 2. If the value is set below 2, input errors may occur.  

It is important when playing games such as Call of Duty where the (Dead Zone) can be set for the Hall effect stick to ensure that the value is never set below 2. If the value is set below 2, input errors may occur.

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